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Smarter Support Partnerships

Reducing costs whilst increasing system reliability are the key drivers for schools moving away from outdated support models to intelligent Managed Services. Underpinned by the latest smart monitoring and remote maintenance technologies, CSE gives schools access to unlimited technical expertise and peace of mind.

BENEFITS OF MANAGED SERVICES

Reduce costs

With engineers remotely handling many IT support tasks – including routine activities and responsive support requests – the on-site support workload can be significantly reduced. This enables schools to either decrease their staffing overheads or re-deploy existing resource to more proactive activities.

Increase system reliability

IT systems are monitored 24/7 with up to 120,000 checks per device, per week, including endpoints. Issues and potential issues are automatically tasked to IT support engineers, allowing pre-emptive remedial action to be taken and disruptive failures avoided. Regular system reports keep managers informed on the status of the school’s systems.

Unlimited expertise

The increasing complexity of school technology means that it’s simply not possible for an in-house team to have the required knowledge and expertise in all areas. CSE provides a team of specialists in a range of fields – networking, software, security, safeguarding and more – to call on, so that issues can be quickly dealt with, no matter what arises.

Peace of mind

For on-site IT professionals there is the reassurance of having an extensive back-up team of CSE engineers to call on when needed. Managers have the peace of mind that comes with a closer support partnership as well as detailed system reporting and expert advice and guidance in the increasingly complex education technology sector.

OUTSOURCE OR CO-SOURCE?
All schools are different, which is why CSE’s Managed Services have been designed to be flexible – giving schools the ability to create a support model that meets their unique circumstances.
All our support agreements start with a discussion of the school’s needs, a bespoke solution is then designed to meet the unique requirements and budget of your school.
Specialist knowledge and skills

Whilst advanced remote monitoring and maintenance are the exciting technologies that make intelligent Managed Services possible, it’s the access to specialist teams – expert in many different fields – that provides piece-of-mind for many schools. This can be through identifying and rectifying issues via the remote monitoring system, or providing ‘backup’ to local support teams when they need specialist knowledge.

CSE’S MANAGED SERVICE MODEL

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BUILD THE SUPPORT PACKAGE FOR YOUR NEEDS

Proactive monitoring

Remote maintenance

Technical support

Service management

Full time managed services

Network health check, audit and review

INCLUDE ADDITIONAL SERVICES

User provisioning

Hardware warranty
management

Asset
management

Professional service
days and scheduled maintenance

WATCH REMOTE MONITORING AND MAINTENANCE IN ACTION

"CSE have been supporting IT across the Trust for the past 6 years and during that time we have come to rely on their experience and expertise as we develop an ambitious IT strategy for all our stakeholders. CSE’s Service Manager and Asset Manager and the recently rolled out Proactive Monitoring and Management have all helped to ensure that day-to-day reliability and manageability have been maintained and enhanced."

Steve Groutage, Associate Principle - Estates and IT, Tudor Grange Academies Trust

Read the case study

CASE STUDIES

Surbiton
High School

St John’s
School

North Shore
Academy

Stanway
School

GET IN TOUCH WITH CSE

We are a leading provider of ICT systems, hardware, software and services for education. We support schools and colleges across the UK with our extensive range of products and services. Explore our website to find out more or get in touch.

Contact CSE