Asset and Service Management Software

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CSE offers a complete range of products and services to control and manage assets and resources in schools, colleges and academy trusts. From sophisticated software tools through to complete asset data collection and auditing services, CSE can make asset and resource management a simple and effective reality.

CSE Asset Manager and Service Manager are integrated school asset management, help desk, and support management software tools. They enable network managers and business managers to manage and report on fixed asset registers, software assets, consumables, service functions – and the costs associated with them. They also enable them to meet the high standards stipulated by the Schools Financial Value Standard (SFVS), the Academies Financial Handbook, insurance companies and other requirements (read our white paper for more information).

To complement these software products CSE also offers professional services to create your asset register, including cataloguing and tagging your assets. We can configure your network to automatically register and audit your IT assets and software licenses, making it easy to manage the process regularly and routinely. We can also provide regular auditing and maintenance to ensure your registry is always up to date. Learn more about our asset management service for schools here.

 


Video overviews


Asset Manager


Service Manager


Key Features

Knowing what you have and where it is located is vital to any modern education establishment. CSE’s software products and services can put this information at your fingertips, whether you choose to do it yourself with our advanced software tools or let CSE’s expert staff carry out the whole process for you.

Our systems can scan your school’s network and detect connected IT assets automatically, discover configuration details and installed software, and help you categorise them in the way that best suits you.

  Cloud-based or Local implementation

Choose where your asset register and service desk is located, on your own local network or in our secure Cloud-based facility. Whichever you choose, the range of facilities can be available to you whether you are accessing them from within the school or remotely.

  Supports Multi-site and Multi-domain implementation

Where a multi-site asset register and/or support desk is required then CSE can provide a perfect solution for either delegated or centralised control, perfect for academy trusts with multiple institutions to manage.

   Full Asset and Service Management

CSE can undertake a full survey of establishment assets including physical tagging, locations, and photography (as required), construct and populate your asset register (to your requirements) and train your staff to use it. We can also carry out regular audits of your register adding new items and flagging deleted/missing items.

 

 

  Automated IT asset registry

Based on your settings, Asset Manager can search your network to discover and create a register of connected IT assets automatically, recording where they are, what they are connected to, the make and model, and even the serial number and warranty status. It can also detect the software installed on devices and check for license compliance. Asset Manager does not require a client to be installed on devices, so it can also be used for devices like printers, switches, IP phones, etc. where client software is not supported.

  Powerful scan configuration

You can choose how and when you want Asset Manager to scan the IT assets on your network, and how you are notified of any changes – putting you in complete control. The scans can detect more that just the basics of your devices, they can also discover and record hardware and software configurations including specifications, model numbers and serial numbers of components – particularly useful when sorting out warranty issues for rack mounted servers, etc.

  Powerful, integrated Support Desk service

CSE Service Manager provides a Support Desk function that is extremely powerful in its own right, but also integrates seamlessly with your asset register. Assets in the register and their configurations are immediately visible to call raisers and responders, and assets with calls outstanding are flagged to users. A comprehensive automated email and timer facilities ensure that call progress and escalations are notified in a timely manner.

   Improve service efficiency and understand costs

With Service Manager you can calculate the true costs of your support service and analyse the data to identify if you need more (or less) resource. The powerful and configurable reporting and analysis tools also allow you to simply and accurately understand the whole-life costs of assets.

 

  Mobile device and phone support

Android, Apple and Microsoft mobile and smart phone devices are supported for entering, searching, editing and auditing assets. Similarly support calls can be logged and monitored using mobiles or smart phones.

  Import/export CSVs

Existing records of assets can be easily integrated into Asset Manager using a CSV file. In addition to its powerful built-in reporting and analysis tools, the software can also export CSV files to create additional reports, checklists for audits, stocktaking, and other business processes.

 

  Custom hierarchies

You can configure Asset Manager to record assets in whichever way best suits your school or group of schools. Uniquely, this enables the creation of parent/child categories and hierarchies of assets (e.g. tablets in a trolley, tables in a room), allowing reporting on assets both by type (including location) and by hierarchy. It’s also possible to configure custom classifications and discovery rules.


Asset Management Whitepaper


FAQs


These FAQs on our school asset and service management software aim to answer some of the most common queries we receive. Click or scroll down to view the answers, and if you have any questions that aren’t answered here, please do contact us!


CSE asset management solutions for schools

CSE are a leading provider of asset management solutions to schools in the UK. Whether you’re looking for asset management software, help creating your register, or a fully managed service, we have a solution to help any school. Get in touch to discuss your school’s asset managment requirements.