The IT support model of the future

The IT support model of the future

At Bett 2017 CSE launched Intelligent Outsource and Intelligent Co-source – completely redefined support systems underpinned by the latest smart technologies, designed to meet the needs of modern schools and their users.

The systems are inherently flexible, allowing every school a unique support solution. What are the key fundamentals that make CSE’s new approach so different? And how do they respond to the changing demands of users and the school’s complex IT systems? In this post we explore some of the key differences.

Flexibility

The ability to build a support package to a school’s exact requirements is essential. Even schools of a very similar size will have unique demands on their support system. Some schools need a fully outsourced solution whilst others are looking to co-source and build a support model around their existing team.

Additional services

Schools using Intelligent Outsource or Intelligent Co-source can benefit from integrating additional services into their plan – many of which are not traditionally considered part of the IT support solution. These include:
• Automated user provisioning
• Hardware warranty management
• Asset management
• Professional service days and scheduled maintenance

 

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