Software Updates – May 2015

Software Updates: May 2015

Service Desk and Asset Manager Update News

We have been particularly busy on the Service Desk and Asset Manager development front over the last few months and are pleased to announce the immediate availability of version 2015.1.1.10.

Since the last release, we have been working on migrating the service desk and asset manager systems from Silverlight into a HTML5 based system. This 2015 release marks a significant milestone in our objective, and we can now announce that the service desk is completely HTML based and is accessible to a much wider range of drive types, including Apple iOS and Android platforms. This brings the Service Desk functionality into the realms of staff tablet usage and removes any obstacles that had been perceived with end user interaction of the system.

We have also significantly improved the mechanisms and algorithms used when querying the backend database which has made clear improvements in the speed of the system.

Main Features

  • Submit Service Request Form is now HTML5
  • Service Request Table/Grid is now HTML5
  • Edit Service Request form is HTML5
  • Downloads Section is now HTML5
  • Knowledge Base Section is now HTML5
  • Report Viewer is now HTML5

Upgrade Process

If you are currently running the 2014.2.x.x release then the upgrade is quick and easy to perform. Please contact CSE support and request that an on-line engineer contact you in order to perform a remote update of your system.

If you are running an earlier release, the update process will take longer to perform, as we will need to ensure that your server is correctly up to date in terms of system patches and updates. If your system is out of date on this front, the server may need to be restarted. Because of this, it is advisable to schedule the update during a ‘quiet’ time. Please contact the support team and book a time that is convenient for you.


Service / Asset Manager Mobile App

As I write this, we are only two or three days away from releasing the latest version of the Service Desk/Asset Manager mobile app. This innovative application is designed to run on small handheld devices, it allows you to access the service requests on the go whilst you are out and about, using either Wi-Fi connection, or mobile Internet services. It allows you to keep in touch and monitor the status of the support calls being logged when you are out.

The Asset Manager functionality is designed to enhance data gathering whilst adding assets to the database by being able to import photographs and barcode scans into pre-existing asset fields. A further advance is its asset audit functions that allow you to enter a room, immediately pull up a list of the asset that it should contain and begin auditing by simply scanning the asset barcode tags.

We have trialed the new system on a live site containing several thousand assets and the feedback we have received has been excellent both in terms of recording new assets and in performing audits.

Once released, the app will be available to download for free from the appropriate app store directly on to your mobile device.


Magellan clientless remote desktop gateway

A new release of the Magellan clientless remote desktop gateway (Guacamole) is now available. This new version provides enhanced session support on iOS and Android devices providing a better experience in terms of accessing remote applications. Specific improvements have been made with the on-screen keyboard, panning modes and to the touch pad and mouse pointer modes on tablet computers. All in all a worthwhile upgrade for users of the remote desktop services supported by Magellan.

We have been contacting Magellan customers and have been offering to upgrade their systems using our remote tools. In some respects this is a non-trivial upgrade as it requires the replacement of your existing Guacamole server with the new image as well as the transfer of SSL certificates and other configuration data. So the upgrade can disrupt services for approximately half a day.

If you have not already been contacted by our engineers about this upgrade, please contact CSE Support.

Windows Server 2003/R2 end of support on July 14, 2015

End of support for Windows Server 2003/R2 could have a dramatic impact on your network. It will mean no more updates or patches from Microsoft, which can result in a less stable and less secure infrastructure for your school. Contact your account manager today to discuss options available to migrate to newer operating systems or options for integrating cloud options.

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