The challenges facing primary school trusts
Like most Primary School Trusts you likely have limited on-site IT support (maybe part-time or shared across several schools) and lack the expertise to resolve more complex issues quickly, an amalgamation of different systems, and – of course – very limited budgets.
This often leads to:
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Staff being frustrated by frequent IT issues that are slow to be resolved
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IT support being overwhelmed and lacking the expertise to resolve more complex issues quickly
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Leadership with insufficient visibility of issues or information about their IT networks
Faster resolution of technical issues
You get 2nd and 3rd line support to your existing local technician, providing final line support for difficult technical issues.
Reduced number of support calls and automatic resolution of many
A monitoring system that will detect and report on a wide variety of issues arising with IT, using advanced automation to fix many of the issues it discovers.
Visible and recorded call logs with built-in escalation, performance indicators, and reporting
A Trust wide support desk that can be used by individual schools. It includes comprehensive reporting on the performance of IT and IT support, allowing you to understand, control and manage IT across the Trust.
Comprehensive and automated IT asset register to ensure predictability and inform budget decision making
A Trust-wide asset register that automatically gathers and records information about all IT assets, and provides vital financial data on renewals, warranties, software licenses, and depreciation.
Independent report on IT in each school
An initial IT audit and report for all of the schools in your Trust. The base-line report will enable better planning and identify shortcomings and potential issues.
Expert help with developing and implementing IT plans
Access to our DfE accredited consultancy services to help you make the most of IT investments.
Benefits
Our unique solution
We are the first in the sector to harness enterprise level automation technology to give Primary School Trusts the IT support and reliability they need at an affordable cost.
Our solution compliments your existing IT support arrangements. It enables faster resolution of issues (in fact, many potential issues are resolved before staff even know there is a problem), gives access to sector-leading experts who can resolve more complex issues fast, and gives you control with a comprehensive real-time dashboard of your IT infrastructure.
