CSE Service Manager is an integrated school asset management, help desk, support management and remote monitoring software tool. It helps to manage and report on service functions, hardware performance and reliability, fixed asset registers, software assets, consumables, etc, and the costs associated with them. We can automatically register and audit your IT assets and software licenses, making it easy to manage the process regularly and routinely. We can also monitor all the devices on the network for events, alerts and status.
CSE SERVICE MANAGER
Complete back office support to help your school run more smoothly
A complete solution for schools who need to seamlessly outsource all their technology support needs Our team of UK-based school technology support staff will maintain a support system and manage all your technology requirements remotely and on-site. From fixing day-to-day computer issues that your staff raise, through to optimising existing technology and even advising on any applications you should stop renewing – our dedicated, managed service team will help your school technology to run smoother, and be more cost effective. Our automated asset management system will handle warranty renewals, software licenses, software usage, depreciation, auditing, replacement and capacity planning, and much more, using standard, automated reports.
A solution for schools who have an existing IT Manager and want more in-house control
Our software will help your IT manager to gain a better insight into the technology you use in your school to improve performance, efficiency and cost-effectiveness. This includes Service Desk, Asset Manager and CSE Remote Agent software.
A combination of Full and In-School Managed Services, which allows our CSE experts to collaborate with your school IT manager
This option combines our Fully Managed Services and our Do it Yourself (Semi Managed Services) models. Your in-house IT Manager will have access to Service Manager and be supported by CSE specialists to deal with the more difficult technical issues, as well as assistance in making strategic decisions.
We provide industry-leading software and services, and back-up expertise to help headteachers ensure intelligent IT support across their entire school. You choose the level of support you need from our three service offerings:
HOW WE HELP
WORKING WITH SCHOOL TECHNOLOGY SINCE 1994
Wouldn’t it be great if the one thing you never had to worry about again was your school IT?
Whether you run a school, college or academic trust, we can support you with education-specific software solutions, bespoke managed services and clear and credible IT expertise so your school IT ecosystem remains cutting edge, fit for purpose, reliable and cost effective year-on-year.
We don’t stop there though. Because we look at IT as part of your wider asset management, our services also cover school vehicles, boilers, all electrical items and tools so you get greater peace of mind from every investment.
From monitoring the school network using powerful data analytics, advising on and installing new tech, streamlining back office and administrative tasks, and facilitating smoother digital teaching and learning experiences – CSE will help you meet the demands of today’s complex education technology landscape.
LET’S TALK ABOUT HOW WE CAN HELP YOU
Fill in the form below for a free consultation
Magellan is a cloud-based portal for schools, designed to improve user engagement,
access and management, as well as enhance IT security.
The end user portal allows network administrators and educators to tailor specific interfaces for all their users to provide them with all the resources they need (web apps, web sites, local and cloud resources, local apps, etc) on any device – in school or at home – in fact, anywhere at all.
Magellan provides true single-sign-on (SSO) to every learning app your school uses with teacher and student dashboards having a single point of access, no matter where the resource resides. This saves valuable time by eradicating login issues and the need for password retrieval/resets.
Simplifying access to learning. Any device. Any application. Any time. Anywhere.
MAGELLAN
MAGELLAN: USER MANAGEMENT
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Cloud-based graphical interface to allow your staff and students simple access to resources, including:
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Web content
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Office 365 / Google
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Remote desktop apps
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RSS Feeds
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Twitter feeds
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YouTube videos and playlists
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External / internal web pages and content
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MIS data (e.g. student timetable and attendance tiles
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Personalised online interface for each user, class or group
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Complete device independence
MAGELLAN: AUTO-PROVISIONING
Magellan uses the data in your MIS to provide advanced auto-provisioning of accounts in Active Directory (AD), Office 365 and other systems. It manages users at the time of new intake, from initial account creation through to handling changes during their time at the school, and finally removing accounts when students leave.
Auto-provisioning significantly reduces administration workload, eliminates errors, and enhances security, providing a vital synchronisation between the MIS and other systems. It takes appropriate action when updates are made, such as creating or removing users, generating passwords, managing email accounts, setting relevant permissions, joining groups, updating online calendars, and more.
